Sunnystep shoes are engineered for all-day comfort, featuring structured arch support, a proprietary massage footbed, and shock-absorbing insoles. They are designed to be lightweight, durable, and versatile for everyday wear.

Sunnystep is not an orthopedic or medical brand. Our shoes are designed for everyday comfort, incorporating features that help reduce foot fatigue and support natural movement.

Sunnystep shoes are thoughtfully designed in Singapore and crafted with high-quality materials under strict quality control standards.

Yes! We have several stores across Singapore where you can try on our shoes. Visit our store locator for locations and opening hours.

You can reach out via:

• Email: care@sunnystep.com
• Phone/WhatsApp: +65 9372 9406

By signing up for a Sunnystep account, you can:

• Receive exclusive promotions and early access to new arrivals.
• Earn double points on your birthday month.
• Track your orders and manage your purchases.
• Refer friends and earn rewards.
• Save your details for faster checkout.

Our membership program rewards you for your loyalty! As you shop, you can unlock different membership tiers with exclusive perks.

If you wish to delete your account, please contact our customer service team at care@sunnystep.com for assistance.

Subscribe to our newsletter and follow us on social media for the latest product drops, exclusive offers, and special events.

Yes! All Sunnystep shoes have a wide toe box to provide extra space and prevent pressure on the toes. They are also made with skin-friendly, flexible materials that reduce friction and adapt to foot shape, offering greater comfort for those with wider feet or bunions.

We recommend wearing socks for hygiene and comfort, but our shoes are designed with breathable materials to ensure a comfortable fit with or without socks.

Yes! All Sunnystep shoes are designed with slip-resistant outsoles for enhanced grip and stability. Most products are also water-resistant, meaning they can handle light splashes and drizzles but are not meant for full submersion in water.

Yes! All our shoes feature built-in arch support in our insoles to provide stability and relieve pressure on flat feet and high arches. The structured support helps distribute weight evenly, reducing strain and promoting better alignment for all-day comfort.

Yes! You can purchase a Sunnystep gift card online, perfect for gifting comfort and style to your loved ones.

Our shoes are designed with antibacterial materials that are odor-resistant, but if needed:

• Air them out regularly.
• Use baking soda or a shoe deodorizer.
• Wear moisture-wicking socks to keep feet fresh.

• Singapore: 2-4 business days.
• International: 7-14 business days, depending on location.

Shipping times may vary during peak seasons.

For Singapore:

• Enjoy free standard shipping on orders over SGD 120.
• A SGD 6 shipping fee applies to orders below SGD 120.

For international orders:

• Shipping fees vary by country and will be displayed at checkout.

Yes, the total amount during checkout includes all costs associated with your order, including taxes and delivery fees. Taxes are calculated based on the laws applicable to the delivery address.

• Singapore: 2-4 business days.
• International: 7-14 business days, depending on location.

Shipping times may vary during peak seasons.

For Singapore:

• Enjoy free standard shipping on orders over SGD 120.
• A SGD 6 shipping fee applies to orders below SGD 120.

For international orders:

• Shipping fees vary by country and will be displayed at checkout.

Yes, the total amount during checkout includes all costs associated with your order, including taxes and delivery fees. Taxes are calculated based on the laws applicable to the delivery address.

Simply reach out to Customer Service viaWhatsApp (+65 9372 9406)oremail (care@mysunnystep.com), and we'll assist you with the exchange process.

Contact Customer Service First
Before visiting any of our stores, kindly reach out to our Customer Service (CS) team via WhatsApp (+65 9372 9406) or email (care@mysunnystep.com) to confirm stock availability.

Required Information for Exchange
When contacting CS, please provide the following details:

• Order number
• Order platform
• Date of purchase/delivery (must be within 14 days of the exchange request)
• Preferred outlet for the exchange

Stock Availability
CS will verify stock availability at your preferred outlet. If your size is unavailable, you may opt for a similar model. A top-up will be required if the new model is priced higher.

Reservation & Confirmation
Once the exchange is confirmed, CS will reserve the shoes for you. The exchange must be completed within 1 week.

Warehouse Restock (Special Cases)
If the required size is out of stock at your preferred outlet but available in our warehouse, restocking will take approximately 2 weeks. The exchange period will be extended, and shoes must remain new and unworn during this time.

Yes, the total amount during checkout includes all costs associated with your order, including taxes and delivery fees. Taxes are calculated based on the laws applicable to the delivery address.

Yes, the total amount during checkout includes all costs associated with your order, including taxes and delivery fees. Taxes are calculated based on the laws applicable to the delivery address.

Customers must provide either:

• A valid member record in our system, or
• An official receipt as proof of purchase.

Without a purchase record, we are unable to process repairs.

Store credit is an alternative to a traditional cash refund for returned items. Instead of receiving a monetary refund, the refunded amount is credited to your Sunnystep account. This credit can be used for future purchases on our website. Store credits have no expiration date, giving you the flexibility to use them whenever you wish.

Yes, we provide customization services, including logos and themed packaging. Reach out to our corporate sales team for more information.

At Sunnystep, we believe in making a positive impact beyond footwear. We actively support charitable initiatives and have donated thousands of pairs to organizations such as Soles4Souls, Fei Yue Community Centre, Share At Door Step (SADS), Willing Hearts, It’s Raining Raincoats, and KK Women’s and Children’s Hospital (KKH) to support movement in all communities.

Yes, Sunnystep shoes are 100% vegan and made without any animal products. We use sustainable materials like bio-based polyurethane leather and recycled coffee grounds, ensuring our products are both eco-friendly and ethical.

While our shoes are free from non-halal ingredients, please note that we do not yet have halal certification.

Let’s Walk, Singapore is Sunnystep’s monthly community walkathon, held on the last Saturday of every month, 9-11AM. This initiative celebrates the joy of movement, bringing people together to stay active, connect, and embrace wellness.

To sign up for the Let’s Walk, Singapore walkathon, you can:

1. Sign up for our newsletter to receive the latest updates on upcoming walkathons and event details.
2. Join our Walkathon group on WhatsApp for real-time updates and to connect with fellow participants: Walkathon WhatsApp Group.

You can support our initiatives by:

• Participating in Sunnystep Walkathons and other community events
• Choosing Sunnystep for your footwear needs
• Spreading the word and sharing your experience
• Leaving a review to help others discover the benefits of Sunnystep